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Pest Control Services

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What exactly is it that is going to be sold or done?

Pest Control Services. Home and business. The business will fumigate peoples homes and businesses by spraying insecticide to kill and control pests like ants, cockroaches,mosquitoes,etc.

What skills are needed to do this? Where is this taught and how much will it cost?

Experience in the business of pest control and the insecticide/remedies that will be used.


What tools or equipment are needed? Where can they be bought, and how much will they cost?

Normal "back-pack" type spray equipment. Available from garden and home outlets. Commercially available concentrate insecticide that is recommended for public health, household use. "Efekto" make a product with the name "Chlorpirifos" that will be used as a start.

How much space is needed to work from? Very little space to store the equipment and insecticide/remedies. The work is done on site of the client.

Where will the space be found, and how much will it cost to rent?

Will store all equipment in a special room at home that can be locked-up and away from children.

What sort of people will buy the product? Who are they and where do they live? Most people in the community that have homes and shops and who have problems with pests like fleas, ants, cockroaches, ect


How much and how often will they buy? Will they come to the shop or will it be necessary to deliver?

It will be ideal to do pest control once a month on a specific list of clients. Will go to the clients home or place of business. Will offer a special deal for the second and any follow up applications

Upstream Businesses Edit

A list of businesses and ideas that provide the services and products that this business needs.

  • Home and Garden stores that keep Spray Equipment as well as the insecticide. In Mosselbay most of the equipment is available from the local co-op.
  • Transport i.e taxi services from place of business to the clients
  • Printing companies that can print brochures
  • Telephone services (sell phones) to allow the client to communicate to the business
  • Banks to deposit cash
  • Stationary companies and stores to provide stationary

Downstream Businesses Edit

A list of businesses and ideas that this business could provide products for.

  • Do pest control at Spaza shops
  • Do pest control at Schools
  • Do pest control at peoples Homes
  • Do pest control at places of business (offices)
  • Do pest control at police station and municipal offices
  • Do pest control at .....

Competitors Edit

What major competitors will attract clients' spending away from the business' products?

There are local pest control companies in Mosselbay. In the yellow pages 2 are listed. They cater for the upper income group population and are expensive. The have huge overheads and can not cut prices that easy.

What prices and products do these companies have?

Their price are............


What makes them popular / unpopular?

The are known by the people in their community and been in business a long time.

What do they do to attract customers? Specials? Interesting marketing / advertising?

They advertise in the local newspapers and distribute pamphlets. The also do one-to-one selling at businesses and offices. They also tender for municipality contracts.

Which of the competitors stand out as being particularly good at what they do?

No specific business could be found that stand out against the others .


What can be done to stand out against them? What can be done that is more exciting / more interesting?

To target the local lower income groups and to render a after sales service and advice-service to the community about health and the benefits of a clean living environment. Will also look closer into what else could be done once the business is of the ground.

Marketing the business to clients Edit

What sort of people will buy the products and how important is product consistency to them (e.g. must every loaf of bread be identical)?

How will buy? Spaza shops, Schools, Peoples for their Homes, Places of business(offices), Municipal offices

What is important? Quality, safety, price and results are the most important to consumers/clients

How seasonal or fashion-dependent are their buying habits (do they buy only in summer, only over Christmas, etc.)?

The weather will probably play a roll. Summer months will be more busy than in the colder winter months.

Do the clients want the products to be the cheapest or the best (low price / low quality or high price / high quality)?

Quality, safety, price and results will be the most important.

How do the clients decide where to buy the products? What sorts of advertising / promotions attract their interest?

Advertising must be done and the importance of a clean, hygienic living and working environment must be stressed. Tell them why the service is so important and the health risks of pest in the home. Clients will not have to travel, the business goes to them.

Do the clients want the same things sold in the same way, or do they want things to change all the time?

They would probably like to see new ways and methods every now and then on how to control pests. New methods will make them feel comfortable to buy more often.

What can be done to attract the first clients (the most important and most difficult to get)? How much will it cost?

The best will be to start with neighbours and friend. The local Spaza shops and maybe a monthly contract with the Spaza shop for the next say 4-6 months.

The business inputs and outputs Edit

List all of the inputs (products that are required to produce the products):

Spray Equipment. Paint brush (use to apply insecticide on small areas). Insecticide(s). Water to mix insecticide. Buckets or container that can be sealed to store "left over mixture". Quotation book Invoice book Business cards Pamphlets Billboard

List all the suppliers for the inputs and their addresses, telephone numbers, and sales terms (cash, 30 days, etc.):

Tuinroete Agri. Co-op in Mosselbay Steyns Mica, Mosselbay

List all of your outputs (products created by your business):

Home and Office Pest control services

What sort of prices can be charged and how much profit will can be made on each item (a rough estimate)?

  • A normal seizes "RDP home" will be done for R85 that is in- and outside of the house. An extra R10.00 for any small outbuildings. A special deal for the next 3 or more times if done every 2 week. Special price of R65 for each time.
  • Spaza shops and the home of the owner will be R100 and R 85 for the next 3 or more times once every 2 weeks.
  • Prices for offices and other places of business will be negotiated on a one-on -one basis.

Profit will be about 40% of the asking price as above. The insecticide for a house cost about R30.00. A bottle of 100ml makes 10 liters . 100ml Bottle cost R30.00. For bulk quantities the price will come down. Thus: Insecticide-R30.00. Travel=R10.00. Capital of equipment=R5.00. Other=R5.00 Total cost=R50.00 Price=R85. Profit R35 per house.

Do the outputs have a shelf-life? Must they be sold within a specified time limit before they go off / can't be sold? Which ones?

Some of the insecticide products may have a shelf-life but its is long and will not be a problem


Setting up the business Edit

List everything that needs to be done to prepare the business to be ready (list everything needed to have as well, both equipment and stock):

  • Do market research to confirm a need for the service. Speak to neighbours, schools and friends and try to get one or more first customers if they are interested. Tell them the intended prices and see how they feel about it.
  • Buy the equipment and products (insecticide)
  • Do marketing by going from home to home -walking.
  • Inform people about the need to do pest control. Do free evening information workshops in the community, and try to get clients that way.
  • Distribute pamphlets and make a billboard at home to show the business to passers by.

How long will it take to get all of these things and how much will they cost to get?

To start about 3 days. The total cost about R750,00 capital needed and running overheads. Marketing another R250,00


List all the fixed costs to be paid every month even if nothing is sold (things like rent, electricity, telephone, staff wages):

The cost of marketing will be most if no services are rendered. That is: Cost of pamphlets, travel-cost, ect.


Total amount for fixed costs:

Will work from home, thus no rent Marketing cost to go from door-to-door about R200 per week.(cost of travel and issue of quotations)



How many staff will be needed and how much will each of them be paid (wages must be included in the fixed costs above)?

Will work alone for a start. May appoint someone to help with Marketing on a commission basis only.

What training will they need, how long will it take and how much will it cost?

What is needed is the knowledge on how to mix and apply the insecticide. As well as the safety precautions that must be taken. Most information is on the in closed information brochures that come with the insecticide.

The manufacturing or production process Edit

List every step, from start to finish, to produce the product

Will follow the instruction on the manufacture products as per the information brochures. Will also speak to the local retailer for advice.

Allocate each of the manufacturing steps to a process and a process to a staff member (e.g. all manufacturing steps A to process 1):

Not applicable. Will work alone in the beginning.

What possible problems may happen during each step of the manufacturing process?

Not applicable. Will work alone.


What solutions can be identified for these problems? How much will they cost and how long will they take to fix?

Not applicable.


What is the maintenance program for all the equipment?

Cleaning the equipment after every use with clean water at a safe place.


What safety requirements are important for production?

Work in a safe place where possible spills of insecticide could be safely washed away. Make special mention to clients to keep children away from areas where pest control is done. Tell clients of the dangers and side effects if swallowed, inhaled or absorbed thought the skin. Do the necessary precautions and only use the insecticide as per directions.


How will quality control and client feedback be handled?

  • Will make contact with clients the day after the service was rendered either by phone or visit to find out about the results and follow up services.


Costing and bookkeeping Edit

How many of each of the stock items can reasonably be sold each day (and month)?

For a beginning only 2 homes per day will be the target for 5 or 6 days a week. Thus, a monthly target of between 40 and 50 applications. Long term commitments from office-blocks will be one of the major marketing challenges.

Will sales volumes be a similar number of each item each month, or is there seasonal variation (cold months, hot, or festivals)?

Cold months will be less

What sort of pricing strategy will be chosen (cheapest or best)?

Good value for money.

What profit margin will be chosen for the products

Between 40% and 60% of the total service fee should be profit.

Write down the cost prices plus the margin for each stock item you will sell, and the selling price

Average home will cost the client R85 per one application. Profit will be about R35. Thus 41% of cost to client is profit 

Is this competitive? Will customers pay this much? Do the margins need to be adjusted? By how much?

Yes ,the market will accept the prices


Now, set a target. How many items for each product need to be sold on a daily (and monthly) basis to be profitable?

Do two home per day.


Set out the products, costs, margins and selling prices:


Item

Daily Target

Monthly Target

Cost Price

Margin

Selling Price

Total per Month

Item A

X

X x number of working days in a month

R y.yy

R z.zz

R y.yy + R z.zz

= monthly target x selling price

What trends are included in the projections?


Running the business Edit

What is the process for running the business on a typical day? Who will be responsible for each step? Link this back to the production process.

It is expected that the first week or more Marketing will be the most important task. Walk from door to door and have a sales speech work out to allow the client to make an informed decision.

Do marketing and speak to people about a clean living environment, etc. Take orders and ask for money in cash on delivery of the service.

Give out business cards and ask people to phone to place a order or make an appointment. Have a quotation book ready to do a quotation on site. Leave the quotation and follow up next day.

Who will act as backup should the person responsible not be there? What do they need to act as backup?

No back-up at this time. Will work alone

What weekly processes need to be performed? Who is responsible, who is backup and what tools are required?

Marketing and issuing of quotations. Buying of insecticides and doing a work schedule with the aim to do as many places in one area, at one time, as possible. Go to clients houses and fumigate the house or do the pest control as per the quotation. Follow up next day.

What monthly processes need to be performed? Who is responsible, who is backup and what tools are required?

Marketing and rendering an advisory service to the community. Tel people about the business and the important role the business is playing in the community. Also see the answer above

What is the schedule for training and motivating staff?

Not applicable. Will work alone in the beginning.

What processes are required for maintenance and new product creation? Who is responsible and what tools do they need?

Not applicable. Will work alone. Will keep up to date with new products and seek new suppliers for the best prices.

Before beginning Edit

List some of the support services available (legal, business and other) that might be needed

Not applicable.


What major laws concern the business, and which government departments should be called to keep up to date (list phone numbers)?

Not to sure. Maybe the Department of Agriculture? There is a Pest control associations in South Africa but membership is not necessary. All new developed pesticides must be registered with the Dept. of Agriculture.

Will find out from the local municipality if registration with them is required.

Related articles Edit

Insert links to articles on Wikipedia or other Wikis that may be useful (such as recipes, legal discussions, accounting articles, and so on)

External links Edit

List links to outside websites that may be useful for anyone starting this business

Business Trials Edit

List your name if you started a business based on this plan, where you started the business, and how you did

My name is Theron Grabe, Business coach for the 1000x1000 project in Mosselbay. I did this business plan as a test and to help my mentor and their "students". Please edit and insert if you have ideas.

Links to case histories - you are welcome to develop these and insert them in your personal page (create this by developing a personal profile)

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